Questions people ask

Across Adelaide, at your home or business. We also help people remotely anywhere in the world using screen sharing. Sessions are booked in Adelaide time, and we're happy to find a time that suits yours.

$125 an hour, or a fixed price for common jobs. See the Services page for each price.

Only if you're happy for us to. The audio stays on the phone it was recorded on and is deleted once your notes are done. The written transcript is uploaded to an AI service (currently Claude) to prepare your notes, so it's covered by that service's privacy terms. If there's anything you'd rather not go to an AI, just say so and we'll leave the recorder off, or take notes by hand.

Yes, we use AI to prepare them from the session transcript. They're usually accurate, but the AI can get things wrong, so if anything looks odd or unclear, ask us and we'll go over it next time.

Mainly with moving from Windows to a Mac, and with mail, calendars and cloud storage that span both. For large business networks, we'll refer you to a trusted specialist.

Sometimes. During a session we may ask for a password so we can act on your behalf, but we won't insist. You can always type it in yourself, it just might take a little longer. For anyone else who helps, especially people you don't know well, we recommend inviting them with their own access instead of sharing a password, and removing it when they're done. We'll show you how.

Please do. Patience is part of the service.

Only when you really need them. Often the best advice is to keep what you've got. But there always comes a time, and when it does, we'll choose well together.